If you have changed your mind about the goods you bought online from us, you can return or exchange them within 14 days after receipt.
Please contact us via our contact form or by e-mail email@example.com. We will then send you the return address. You will have to bear the immediate cost of returning the goods. We do not accept any liability for packages which are lost on the way from you to us. We recommend that you send your return with shipment tracking. The goods you return or exchange must be in a resellable state. The goods must be returned unused, in the original packaging and with the original labels. In the case of cosmetic products and ear rings, there is no possibility to return due to hygienic reasons. Neither your statutory rights with regard to defective or damaged products nor your right of revocation shall remain unaffected. If the goods you purchased are defective or damaged, please contact us through our contact form or by email firstname.lastname@example.org.
More details about the return
We will refund you the entire amount, including delivery costs of your order. You will have to bear the immediate cost of returning the goods. Please note that you must pay for a possible loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods. Our tip: Maybe there is someone in your circle of friends who likes the article. For all details regarding your right of revocation, please refer to our general terms and conditions for your delivery country.
More details about the exchange
Please note that the price stated on the website at the time of the order applies. When buying on invoice: In the case of an exchange, the invoice amount and the payment period remain unchanged.
Frequently Asked Questions
How long do I have to send my goods back after purchase?
Who pays the cost of return?
What is the next step for a return or exchange?
What are the rules for a defective item?
What are the repayments?